Description
Automated NPS & Review Acceleration System — Eastern NC Local Growth Engine
Systematically multiply 5-star Google reviews and capture actionable internal operational feedback on autopilot.
Phase 1: Onboarding & Setup Deliverables
- SMS/Email automated survey dispatch (0–10 scale)
- Dynamic mobile rating pages
- Promoter funnel routing (Scores 9–10 directly to Google/Yelp)
- Detractor routing (Scores 0–6 routed to private management tickets)
Phase 2: Ongoing Monthly Retainer Deliverables
- Monthly NPS calculation reports
- Continuous automated customer survey dispatch
- Real-time detractor escalation alerts


