Tree Removal & Storm Cleanup in Craven County, NC

Stay away from the tree and any fences or metal objects touching it, and call 911 or your electric utility (such as the City of New Bern Electric Department, Duke Energy Progress, or Carteret-Craven Electric Cooperative, depending on your address) first. Private tree crews cannot legally or safely cut trees off energized utility lines until the utility de-energizes or clears the line.

Typically, standard homeowners policies cover the cost of lifting a fallen tree off a covered structure (such as your house, garage, or fence) so repairs can be made, often with a sub-limit for hauling debris away. If a tree falls in the open yard without hitting a covered structure - or if you remove a standing tree preventatively - insurance usually does not pay. Check your specific policy.

North Carolina does not have a mandatory state licensing board specifically for tree removal. That means anyone with a chainsaw and a pickup truck can offer tree work. Always insist on proof of active general liability insurance and workers' compensation coverage, and look for ISA Certified Arborists for technical pruning or hazard assessments.

On standard private residential lots, routine hazard tree removal often does not require a municipal permit, but rules vary: locally designated historic districts, shoreline buffer zones along the Neuse River basin, and planned HOA communities (such as Taberna, Carolina Colours, or Fairfield Harbour) frequently require prior approval or an arborist letter. Check with your town or HOA before cutting healthy trees.

Usually stump grinding is quoted as a separate option. Cutting a tree down leaves a low stump flush with the ground; grinding uses a specialized machine to chew the stump and surface roots 6 to 8 inches below grade so you can rake the chips, add topsoil, and reseed. Ask your contractor to quote both ways.

Under general North Carolina property principles, if a healthy neighbor's tree falls onto your property during a storm (an 'act of God'), your own homeowners policy typically handles damage on your side of the property line. If the neighbor's tree was visibly dead and hazardous and they knew about it beforehand, liability can differ. Document the tree with photos and consult your insurance adjuster.

Yes. Support New Bern is 100% free for homeowners to use. Participating local contractors may pay a referral fee to receive requests, and you are never obligated to hire anyone.