Our mobile dispatch vans are stationed throughout Craven County 24 hours a day. Average on-site arrival time is between 25 and 45 minutes for active emergencies such as burst pipes, failed water heaters, or main sewer backups.

Locate your main water shutoff valve immediately. In New Bern, municipal meters with brass shutoff valves are located in oval iron boxes near the street curb. For crawlspaces and garages, look for a yellow or blue lever ball valve and turn it 90 degrees clockwise. Then turn off your water heater electrical breaker and open an outside hose bib to drain residual pressure.

Yes, 100%. We operate on flat-rate, transparent pricing. The technician inspects the failure, explains the solution, and gives you a written, fixed price before any pipe is cut or repair work commences. No surprise hourly charges.

Yes. For severe water damage caused by burst pipes or sewer backups, we provide comprehensive photographic documentation, moisture mapping, and itemized billing directly formatted for major insurance carriers (State Farm, Allstate, USAA, Nationwide, etc.).

Downtown historic homes built before 1970 often have cast-iron waste stacks and galvanized steel supply lines. Cast iron corrodes internally, creating rough edges that catch debris, while galvanized pipes suffer mineral buildup that severely restricts water pressure. We use specialized non-invasive techniques to restore water flow without damaging historic architectural features.

Yes. We are factory-certified for Navien, Rinnai, and Noritz tankless systems. We handle emergency repairs, burner diagnostics, descaling flushes to remove Craven County hard water calcium scale, and new energy-efficient installations.